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Smart Complaint System

React.jsTailwind CSSNode.jsExpress.jsMongoDBREST APIs
Smart Complaint System - Built by Alok Yadav

Overview

The Smart Complaint System provides a single platform where users can submit complaints, departments can manage assigned issues, and administrators can monitor the resolution process. It establishes a clear lifecycle: Complaint Submission → Department Assignment → Investigation → Resolution → Verification → Closure.

Key Features

  • Complaint Registration & Categorization
  • Department Assignment & Routing
  • Status Tracking Lifecycle
  • Evidence & Media Uploads
  • Role-Based Access Control
  • Admin Monitoring Dashboard

Project Links

Live Demo (Private)
Source Code (Private)